Simply Self Storage - Horrible customer service
Horrible customer service? Actually, NO CUSTOMER SERVICE.
I'm given a rate hike with no explanation. Can't tell me how often these hikes will occur. Agent is NEVER at her desk when I call. And, I've made 8 calls at different times.
They have your stuff and just don't give a rat's ***. Calls to agent roll over to another department where a Latino woman with a very hard to understand accent gives no information, can't or won't connect you with a supervisor or manager, so you're blocked. And, don't bother trying to call the corporate office in Florida. It's the same.
Not even the operator answers. You just get her unintelligible voicemail.
I regret I ever used this company. Run, run in the other direction.
Reason of review: Poor customer service.
Location: Lisbon, Lisbon
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same here will never go back
my experience has been the same, will not be back