Update by user Sep 10, 2018
Issue may never be resolved and it looks like this company may have gotten away with it. Just received an email stating that they have been sold to istorage.
I can only assume, once their legal team informed them that they were liable... They decided to cash out. I may still seek legal counsel and go after the previous primary owners of Simply Self Storage for as far back as the statute of limitations allows. It's only right.
However, I will give istorage a clean slate and see how they would like to progress. If there are any issues there, I will have to make a new complaint.
Original review posted by user Jul 20, 2018
Simply Self Storage Shiloh Springs on Trinity Church Rd in Dayton Ohio.
Contact was the manager, Mark.
I have at least a climate controlled storage unit for almost 2 years. Upon noticing at certain times in the winter, it would actually be colder IN the storage building than out! This summer, when I opened my door, I was blasted with heat! So I took the liberty of getting a infrared thermal meter so that I could record the outside ambient temperature, the temperature in the building walkway, and the temperature of the items at 6-foot in the center of my unit.
I recorded temperatures as high as 96. 8 degrees when the outside ambient temperature was 82. it was obvious that their climate control system was not functioning properly. Upon contacting the property manager through the contact form online, he seems quite irritated with me and simply stated that in sections so and so of my lease it DOESN'T say the units are climate-controlled and that he never implied that they were. And that the BUILDING has air conditioning and heat but NOT the units inside... Now, after having paid $120 a month for over 2 years for a 10 x 10 climate control unit that has sensitive documents... I reiterated to him that simplyss.com states that climate controlled units are humidity and temperature-controlled, (as well as sending him the screenshots from their website that states "temperature and humidity sensitive objects should be stored in a climate-controlled room", as well as the Merriam-Webster definition of climate controlled) then asked him what the temperature parameters were. To this he was extremely evasive. He then declined to speak with me at all,... taking the stance that the word "bullshiting" was a vulgar assault. Even though I've heard him say the "s-word" personally. Obviously, he knows that they are false advertising and committing fraud. And he wasn't about to help me in any fashion other than to say they had their thermostats serviced annually and they were fine. He would check them again.
So, I asked for his corporate contact information, maybe a regional manager... To which he said I can find that information online. (I'm sure all of you reading this know that is incorrect, and all you get is the contact form that goes back to the manager of the location you select in the contact form.... Clever ploy.) And said that he forwarded our email interaction to his district manager and they would see what they would do about it. I have since tried to contact twice. And have not got a single response in over 2 weeks.
I continue to take accurate digital thermal readings, and I've come to the conclusion that not only are the units not humidity controlled, as admitted by Mark... But their temperature parameters are not adequate. Sensitive belongings need to be kept between 60 and 80 degrees Fahrenheit. I have actually only got one reading within that range!
It would seem likely that this fraud may be happening at all of their locations, but at the very least... This one location has been cheating people out of what they thought they were buying for quite a long time.
The issue arises because they are metal buildings which are naturally heating up in the Sun. The only air flow movement between the climate control units and the main hallway are some slits near the ceiling with no fan to move the cooler air to replace the hotter air. and they most definitely advertise it as being humidity and climate controlled, but it is most definitely not either. And have subsequently refused to address or correct the issue.
Product or Service Mentioned: Simply Self Storage Storage Unit.
Reason of review: Bad quality.